Shipping policy

Thank you for choosing Mavelle. We are committed to delivering your order promptly and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Free Shipping Worldwide

We are delighted to offer Free Standard Shipping on all orders, with no minimum purchase required, applicable both domestically within the United States and internationally.

2. Order Processing & Fulfillment

Order Cut-off Time: 5:00 PM (EST), Monday – Friday.
Handling / Processing Time: All orders are processed, verified, and packaged within 1 – 3 business days (excluding weekends and major holidays).
Once your order has shipped, you will receive an automatic Shipping Confirmation email containing your tracking number(s). Please allow 24–48 hours for the tracking system to update.

3. Estimated Delivery Times & Shipping Rates

Destination	Shipping Method	Shipping Cost	Estimated Delivery Time
United States (Domestic)	Standard Tracked Shipping	FREE	5 – 7 business days
International (Worldwide)	International Tracked Shipping	FREE	7 – 21 business days

*Note: Delivery times are estimated and commence from the date of dispatch rather than the date of order placement. Actual transit times may vary depending on local postal services and remote delivery locations.

4. Shipment Confirmation & Order Tracking

As soon as your package is dispatched, an email containing your order tracking information and tracking link will be sent to the email address provided at checkout.
You can easily monitor your delivery status via your order confirmation page, the Shop App, or by contacting our customer support team directly.

5. Customs, Duties, and Taxes (For International Orders)

All international shipments are subject to local customs import laws, duties, taxes, and handling fees levied by the destination country.
Any applicable customs fees, import taxes, or brokerage charges are the responsibility of the customer. Mavelle is not responsible for delays caused by customs clearance procedures in destination countries.

6. Address Changes & Undeliverable Packages

Address Amendments: Please inspect your delivery address carefully before completing checkout. If you need to make corrections, kindly notify us at rubianobenavente@gmail.com within 12 hours of placing your order. Once a package is fulfilled and handed over to the courier, we are unable to redirect the shipment.
Failed / Returned Deliveries: We are not liable for packages returned due to incorrect or incomplete shipping addresses provided by the buyer, or failure to collect the parcel from local post offices after notice. Re-shipping costs (if applicable) may be charged to the customer.

7. Lost, Stolen, or Damaged Packages

Damaged in Transit: If your item arrives visibly damaged or broken, please take clear photos/videos of the package and its contents and notify us within 48 hours of receipt. We will promptly arrange a replacement or refund.
Lost Packages: If tracking states your order has been delivered but you have not received it, please check with family members, neighbors, and your local carrier first. If the item cannot be located after 48 hours from delivery confirmation, reach out to our team for assistance.